Terms of Service
These terms govern your use of The Village Edit website and salon services. By booking an appointment, purchasing a gift card, or using our website, you agree to these terms. Please read them carefully.
1. Bookings & Appointments
All appointments are booked through our Fresha platform. By booking, you also agree to Fresha's Terms of Service. Payment is processed securely by Fresha.
All services are performed with reasonable care and skill, within a reasonable timeframe, in accordance with the Consumer Rights Act 2015. Prices are displayed in advance and confirmed at the time of booking.
2. Cancellations & No-Shows
To secure your booking, a card is captured at the time of reservation. No upfront deposit is taken — the card on file is only charged if the cancellation policy below applies.
We require a minimum of 24 hours' notice to cancel or reschedule an appointment.
- Late cancellation (less than 24 hours' notice) — 30% of each service in the appointment will be charged to cover staff time and lost availability
- No-show (missed appointment without notice) — 50% of each service in the appointment will be charged
- Rescheduling — free of charge with 24 hours' notice or more
If we need to cancel or reschedule your appointment, you will not be charged and we will contact you directly to arrange a new time.
For appointments booked online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013, provided the service has not yet been performed. Once the service begins, the cooling-off period no longer applies.
3. Consultation & Consent
All clients receive a consultation before treatment. We will discuss the proposed service, expected outcomes, and any relevant considerations. We will ask for your explicit consent before proceeding.
We reserve the right to recommend an alternative treatment if your hair, skin, or nail condition is not suitable for the proposed service. Your safety and satisfaction come first.
4. Hair Colour Services — Patch Test & Allergy Screening
For the safety of our clients, a skin patch test is required 24 hours before your first colour service. This applies to all new clients and to clients who have not had a colour service with us in the previous six months.
- You will complete an allergy questionnaire before your colour appointment
- Your scalp will be inspected before application
- Patch test results are recorded and retained for your safety
- We may decline to proceed with colour if a patch test has not been completed or if results indicate a risk
If you experience an adverse reaction following a colour service, contact us immediately and seek medical advice.
5. Medical Pedicure Services
Our medical pedicure services are performed by qualified foot care specialists. Clients with specific medical conditions (including but not limited to diabetes, circulatory disorders, active infections, or open wounds) must inform us before booking.
We reserve the right to decline treatment if proceeding would be unsafe. Post-treatment aftercare advice will be provided.
Professional indemnity insurance details will be made available upon request once our insurance is confirmed and in place.
6. Treatment Outcomes
Hair colour, cutting, perming, and nail services involve variables including hair type, condition, previous chemical history, and natural characteristics. We will discuss expected outcomes during your consultation. Results are our best professional assessment, not a guarantee.
7. Aftercare
Aftercare advice is provided for all services. We recommend following our guidance to maintain the best results. If you have questions after your appointment, please contact us.
8. Remedy & Complaints
If you are not satisfied with the quality of your service, please contact us within 7 days of your appointment. Under the Consumer Rights Act 2015 (Section 54), if a service is not performed with reasonable care and skill, you are entitled to a remedy. We will offer a re-treatment or a price adjustment at our discretion.
We aim to acknowledge complaints within 3 business days and provide a resolution within 14 days.
If you remain unsatisfied, you may contact the Citizens Advice Bureau or your local Trading Standards office for further guidance.
9. Liability
The Village Edit takes all reasonable care in delivering our services to a professional standard.
Clients must disclose all known allergies, medical conditions, and relevant health information before treatment. If you fail to disclose a known allergy or condition, The Village Edit is not liable for resulting adverse reactions.
However, nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for any matter which it would be unlawful to exclude or limit liability.
10. Gift Cards
- Gift cards are valid for 2 years from the date of purchase
- Gift cards can be used as full or part payment for any service at The Village Edit. Remaining balances carry forward
- Gift cards are non-refundable and cannot be exchanged for cash
- Gift cards purchased online are subject to a 14-day cancellation period under the Consumer Contracts Regulations 2013. After redemption, this right no longer applies
- Lost or stolen gift cards cannot be replaced. Please treat them as cash
11. Age Restrictions
Clients under 16 must be accompanied by a parent or guardian. Certain treatments may have additional age restrictions. Please ask a member of our team for details.
12. Pricing
All prices are displayed inclusive of VAT where applicable. We reserve the right to update pricing at any time. The price confirmed at the time of booking will apply to your appointment.
13. Website Use
This website is provided for informational purposes. All content, including text, images, and design, is owned by The Village Edit and may not be reproduced without written permission.
14. Changes to These Terms
We may update these terms from time to time. The "last updated" date at the top reflects the most recent revision.
15. Contact
Questions about these terms: hello@thevillageedit.co.uk